# AI Chatbot Development

Source: https://brainglow.io/services/development-services/chatbots

Build AI chatbots with BrainGlow for websites and internal support. Connect approved knowledge, qualify inquiries and design clear escalation to a human.

## Overview

A useful chatbot answers questions from approved information and knows when it needs help. We design the conversation around the user’s task, the available knowledge and the next action your team can support.

The scope may include website assistance, inquiry qualification or internal support. We define what the bot may collect and how it hands a conversation to a person or an existing system.

## Use cases

- Website product and service questions
- Lead qualification with a human handoff
- Internal support over approved documentation

## Who this is for

- Website product and service questions
- Lead qualification with a human handoff
- Internal support over approved documentation

## Deliverables

- Conversation scope, tone and escalation rules
- Responsive chat interface and accessible interaction states
- Approved knowledge retrieval and answer boundaries
- Lead or support-system integration where required
- Conversation evaluation and privacy-aware logging
- Launch monitoring and knowledge maintenance guidance

## Process

- Review user questions, source material and handoff needs
- Design conversation states and data-collection boundaries
- Build the interface, retrieval and integrations
- Test unsupported questions and escalation before launch

## Scope and commercial model

Estimated after discovery

Setup fee plus scoped care; AI usage billed separately

## Acceptance criteria

- Delivery: Agreed acceptance criteria
- Measurement: Baseline and project goals
- Handoff: Documented ownership

Acceptance and measurement are agreed during discovery; outcomes are not guaranteed.

## Questions and answers

### Can the chatbot answer from our website or documents?

Yes, after we assess the source quality and access permissions. We define which material is approved and how changes reach the chatbot.

### Can it book calls or collect inquiries?

It can connect to supported booking or CRM tools. We agree required fields, consent, validation and confirmation behavior before enabling those actions.

### What happens when it does not know the answer?

The conversation should state its limitation and offer an appropriate next step. We test out-of-scope questions and escalation rather than encouraging invented answers.

## Related services

- [customer support automation](https://brainglow.io/services/development-services/customer-support-automation)
- [knowledge bases](https://brainglow.io/services/development-services/knowledge-bases)
- [ai agents](https://brainglow.io/services/development-services/ai-agents)

## Enquire

[Discuss your project](https://brainglow.io/contact). Scope and commercial terms require human confirmation. This reference does not authorize a submission or purchase.